The National School of Government (NSG) is a government training academy that offers training interventions directly or through partnerships with local and international higher education institutions. The NSG's programmes are aligned with public sector policy frameworks and national priorities and respond to the learning needs of public servants and public sector institutions. Historically, most of these programmes have been offered through face-to-face training in a classroom situation, with a limited number delivered online. This standard delivery approach was drastically tested in 2020, with the outbreak of the COVID-19 pandemic. Cabinet declared a National State of Disaster in March 2020, forcing the country into lockdown to prevent the spread of the virus, which suspended face-to-face classes. Given that the NSG is only partially funded by government, it relies heavily on fees charged to students and/or their departments for