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Journal of Public Administration (JOPA)

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ISSN : 2
A Framework Model for Effectively Evaluating and Monitoring Primary Health Care Services Delivery in the Metro District in the Western Cape

Author: Larry E Jowah and Lumka Ntwanambi

Affiliation: Cape Peninsula University of Technology

Source: Journal of Public Administration, 2024-03-14 09:37:02

Accreditation: Department of Higher Education and Training (DHET)



Abstract: A Framework Model for Effectively Evaluating and Monitoring Primary Health Care Services Delivery in the Metro District in the Western Cape

The delivery of primary health care (PHC), as promulgated by the World Health Organization (WHO), is of fundamental importance. In metro districts in South Africa, PHC service delivery has been a problem for various reasons such as, the history of the country (the apartheid era pre-1994), financial constraints, lack of human resources, physical infrastructure and time constraints. Service delivery in the health sector reported frequently in the media as clinicians embarked on a strike in 2009 due to a discrepancy in the administration process. Clinicians have highlighted that they were overworked, carrying the strain of vacancies due to frequent resignations of those who migrated to the private sector.

The aim of this paper is to explore the promotion of PHC delivery in the Metro District of the Western Cape. The objectives explore the empowerment of clinicians in the Health Science Disciplines in PHC service delivery, incl