Innovations are vital in addressing service delivery challenges in South Africa. As the country’s democracy matures, service delivery dissatisfactions remain on the rise, with violent destruction of property that questions participatory governance in the country. This study explores participatory governance innovations in enabling community participation in enhancing service delivery in uMshwathi Local Municipality of KwaZulu-Natal (KZN) province in South Africa. Through a qualitative research design, a case study strategy, data was collected using interviews with the bureaucratic and political leadership of the Municipality, and through focus groups discussions with the community, seeking a thematic analysis. The study found that the use of innovative participatory governance in the form of information communication technology (ICT) platforms has been used parallel to traditional forms to enable community participation of cons