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Journal of Public Administration (JOPA)

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Towards the Entrepreneurial Municipality: A Proposed Framework for Service Delivery Improvement in South Africa

Author: Mazanai Musara, Ferdinand Niyimbanira and Thanyani S Madzivhandila

Affiliation: 1University of Mpumalanga 2Human Science Research Council

Source: Journal of Public Administration, 2024-03-07 08:51:07

Accreditation: Department of Higher Education and Training (DHET)



Abstract: Towards the Entrepreneurial Municipality: A Proposed Framework for Service Delivery Improvement in South Africa

Poor service delivery is a major challenge confronting many municipal authorities around the world. The challenge is even worse in developing nations, mainly because municipal authorities, like any other organisations in developing countries, are susceptible to the stress of mismanagement, economic downturns or stagnation, and resource constraints, among other factors. As a result, many municipalities struggle to improve their service delivery levels. Using a systematic review of literature, in this paper we considered a wide range of choices available to improve service delivery levels in municipalities. We observed an entrepreneurial approach to municipal management as among the possible solution to the plight of service delivery improvement in municipalities. This includes the adoption of joint entrepreneurial practices and stakeholder participation in the service delivery endeavours of municipalities. Therefore, an Entrepreneuria