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Journal of Public Administration (JOPA)

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ISSN : 2
The Effect of Staff Morale During Telecommuting in a Western Cape Province Public Health Institution

Author: Rentia van Heerden and Visvanathan Naicker

Affiliation: Cape Peninsula University of Technology

Source: Journal of Public Administration, 2024-03-19 10:12:44

Accreditation: Department of Higher Education and Training (DHET) La



Abstract: The Effect of Staff Morale During Telecommuting in a Western Cape Province Public Health Institution

This research was conducted in a public health Supply Chain Management unit in the Western Cape to measure the influence of telecommuting on staff morale and general well-being. This research sought to explore whether telecommuting had an influence on morale, assess whether staff thought they could remain productive when working remotely, and consequently predict whether telecommuting is considered a viable working method post-pandemic. The authors employed a hypothetico-deductive approach, using both qualitative and quantitative research methods to attain the study objectives. Purposive and convenience sampling were used to select interview and survey participants. Telecommuting had a positive influence on wellbeing and morale. Staff experienced an adapting phase but generally thought telecommuting increased their productivity. Working remotely in a hybrid model was deemed feasible. It would add value to public health sector operati