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Journal of Public Administration (JOPA)

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ISSN : 2
Consequence Management to Improve Public Service Performance in South Africa: Case Studies of Two Public Entities

Author: Kaizer R Makole and Bhekabantu A Ntshangase

Affiliation: Mangosuthu University of Technology

Source: Journal of Public Administration, 2024-03-25 09:40:07

Accreditation: Department of Higher Education and Training (DHET)



Abstract: Consequence Management to Improve Public Service Performance in South Africa: Case Studies of Two Public Entities

Deliberations at the Commission of Inquiry on State of Capture in South Africa under the then Deputy Chief Justice Zondo laid bare how lack of consequence management as accountability mechanism for good governance was compromised in the South African public sector institutions and entities. Problems with governance and management of state entities such as ESKOM and TRANSNET are compounded by problems of corruption, fraud, and mismanagement of public resources by board members and senior managers, which cascades down to junior public officials. Analytical inquiry analysed how accountability mechanisms at ESKOM and TRANSNET can be reconceptualised to strengthen consequence management and arrest the rot of corruption that undermined their strategic mandates of providing electricity and railway transport infrastructure to leverage South Africa's competitiveness when participating in the Africa Continental Free Trade Area. A qualitati