Service delivery remains a challenge even after 29 years of South Africa's democracy. The introduction of a Service Delivery Improvement Programme (SDIP) was motivated by the need to enhance service delivery across government. The article focuses on an implementation assessment of this SDIP. Qualitative and quantitative methods were used in the evaluation that targeted selected departments and officials. Four main categories of the assessment criteria used were relevance, effectiveness, efficiency, and sustainability. Most public officials were familiar with the SDIP legal framework and its ultimate goal of enhancing service delivery by assessing progress, finding gaps, and developing practical solutions. The assessment showed that most respondents agreed that the relevant policy, legal frameworks and SDIP policy guidelines are clear and coherent. The majority sentiment was that there is incoherence at implementation level, often