The policy implementation process encompasses various activities which aim at converting the goals and objectives of various policies into public goods and services for a better life for all the citizens. These activities are carried out by various public service officials who are at different hierarchical levels, with different qualifications, expertise, behaviour, beliefs, norms and values. A concerted effort by all public officials at all levels is required for the South African government to successfully implement its policies so as to have services delivered efficiently and effectively to the community. Botes (1994:24) highlights that supervisors and managers are appointed, not because of their marketing skills or investment abilities, but because of their particular leadership abilities. Leadership at the lower levels of the hierarchy (where goods and services become visible) is essential to ensure that public officials strive