In essence public service delivery is the responsibility of public officials. They are the first and real contact the community has with government departments in terms of services delivered. They participate in decision making regarding what, how, when, where and for whom, services are to be provided. When public officials undertake these decisions, a certain degree of understanding, knowledge, training, skills, and access to information is required in order to turn policy objectives into reality. It is commonly the case that the ability of the public service will be questioned by its stakeholders when it fails to deliver on its mandate of better and effective service delivery to the society. The causative factor of this failure will immediately be attributed to human resource capacity within the public service. In the face of failure to provide service delivery and challenges associated with it, it is important for government depar