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Journal of Public Administration (JOPA)

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ISSN : 2
Public service delivery challenges facing the South African public service

Author: R.H. Nengwekhulu

Affiliation: UNISA

Source: Journal of Public Administration, 2022-05-02 17:35:45

Accreditation: Department of Higher Education and Training(DHET)



Abstract: Public service delivery challenges facing the South African public service

Two decades after the advent of a new and democratic South Africa, the exuberance that marked the dawn of a new South Africa has been replaced by growing signs of despair regarding the inability of government to provide the services that the majority of the people waited for. Whilst government has performed far much better than the pre 1994 government, poverty, poor health services, acute shortage of housing, falling education standards, etc still dog the post 1994 government. Shortage of skills has been blamed for the slow pace of service delivery, poor quality of services being rendered, etc. But whilst the shortage of skills does occupy a central position in the delivery of public service, skills shortage alone cannot however explain public service delivery inertia, other factors such as corruption, nepotism, interference in the day to day management and administration of departments by political principals, such as ministers and