The purpose of this article was to explore the readiness of local governments (municipalities) in South Africa to transform to be able to deliver services to its citizens using ICT. The study applied Structuration Theory (ST) and drew on the concepts of duality of structure and action particularly: the enactment of technology-in-practice (ETiP) as a lens to understand and interpret the social construct. The objective was to determine the factors contributing to the readiness of municipalities to adopt ICT to transform the way and manner they deliver essential services to the public. The concept "Transformational e-Government" (TeG) is discussed in this paper to analyse the determinant factors influencing service delivery. This paper aimed to analyse the readiness of South African local government when rendering services through information and communication technology (ICT). An interpretive case study research methodology w