In essence public service delivery is the responsibility of public officials. They are the first and real contact the community has with government departments in terms of services delivered. They participate in decision making regarding what, how, when, where and for whom, services are to be provided. When public officials undertake these decisions, a certain degree of understanding, knowledge, training, skills, and access to information is required in order to turn policy objectives into re ...
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2021-Jun-15 01:08:33