Performance management is an essential part of service delivery at local government level. For a municipality to be able to address the service delivery needs of the members of their community, they must put systems in place that will assist them to continuously meet these needs. One of these systems is performance management. This study looks at the intended outcomes of performance management agreements in relation to service delivery. Do performance management agreements for senior managers ...

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2021-Jun-22 08:46:45

A well designed and properly implemented performance management and development system provides a firm foundation for effective service delivery. The morale among staff in an institution, where a performance management system is designed with great care and used optimally, is likely to be higher if all other human resources issues are taken care of. There have been concerns about the level and quality of services in the South African public service. While there are a number of reasons for the ...

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2021-Jun-22 08:43:46

The implementation of a Performance Management System (PMS) in municipalities is indispensable to the successful execution of municipal programmes designed to realise service delivery priorities, as outlined in the Integrated Development Plans (IDPs). It is worth noting that, whereas, there is a plethora of literature on the subject of performance management in the South African public administration discourse, it is important to point out that such literature has a specific and peculiar focu ...

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2021-Jun-22 08:38:29

Support staff in higher education institutions play an important role in representing an institution's client service and competence. Research on the talent management of this occupational group remains scarce. The main objective of this research was to determine the relationship between talent management, motivation and service quality of support staff members in a Southern African public higher education institution. A Talent Management Measure, Employee Motivation Scale and Servqual we ...

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2021-Jun-22 08:34:40

The practice of precautionary suspensions of senior management in local government has drastically increased over the past decade. Evidence suggests that government departments don't always comply with the processes and procedural requirements for precautionary suspensions. This research investigated the perceived effect of precautionary suspensions on service delivery in a South African provincial government department. Semi-structured interviews were conducted with six managers (N=6). T ...

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2021-Jun-22 08:30:38

As every human being is naturally programmed to protect his/her interests and personal safety and surroundings, the protection of his/her country should also form part of these inherited responsibilities. It ought to be the responsibility of each and every citizen. Therefore, the South African National Defence Force (SANDF) occupies a unique position within the Republic of South Africa (RSA) with its primary responsibility to defend the sovereignty of the country and all of its inhabitants ag ...

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2021-Jun-22 08:26:17

Asking a question about human resource management in the public sector has a specific purpose and intention. This is because, if vacant posts in the public sector are occupied by relevant and skilled officials, the issue of public service delivery and achievement of institutional goals and targets could be enhanced. However, the complex inherent nature of the public sector environment, regarding its efficiency and functioning, often render the issue of relevant and skilled officials a serious ...

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2021-Jun-22 08:15:58